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PRIVACY All doctors and staff are committed to maintaining the confidentiality of your health records, which are kept secure at all times. You have the right to access your records should you wish to. Your record can be given to you or transferred to another doctor at your written request. There is a variable fee of $5 - $10 (for printing costs) depending on the size of the file. BILLING POLICY Bulk billing We may bulk bill the following patients: · All pension or health care card holders (current card issued by Centrelink must be shown) · All DVA card holders · All children under 16 years of age · All appointments for childhood immunisations · Others at the Doctors discretion ALL other patients will be required to pay in full AT THE TIME OF CONSULTATION. · $15 - $200 for consultations with Dr Zonaga, Dr Lam, Dr Yao and Dr Lo. 50% cancellation fees apply if you fail to attend or appointments are cancelled with less than 2hours notice. (Not rebatable). Private Patients with Dr David Richardson Initial consultation $290 - $320 depending on length and type of consult. 50% cancellation fees apply if you fail to attend or initial appointments are cancelled with less than 24hours notice. (Not rebatable). Subsequent consultations $50 – $150 depending on length and type of consult. 50% cancellation fees apply if you fail to attend or subsequent appointments are cancelled with less than 2hours notice. (Not rebatable). Patients are required to pay in full at THE TIME OF CONSULTATION. To claim your Medicare rebate you can:1) Go to your local Medicare office OR 2) If you have registered you bank account details with Medicare the rebate will be deposited into your bank account in 2-3 working days. Please let our friendly receptionist know which option you would prefer.
Items that do not attract a Medicare Rebate include: Insurance reports, Solicitor’s reports, Workers Compensation, Third Party, Medicals for driving, diving and work. See also Help us to Help You Nobody likes to be kept waiting and we try hard to keep on schedule but medical emergencies can not be foreseen. One way to alleviate waiting times is to ensure that you book an appropriate length appointment. The receptionist can assist you if you are unsure how long you need. Standard appointments are 15 minutes and only enough time to discuss one problem. Long consultations are available on request and are necessary for the following: Complex medical problems, PAP smears, Medicals, Diabetes and Asthma checks, Results, Multiple problems, new patients with complex history, Hormone Replacement, Counselling, Workers Compensation, and Procedures. Repeat Scripts There is a fee of $5.00 for scripts issued without a consultation. These normally take three working days. In some cases repeats will not be issued without a consultation as regular checks are advisable when taking certain medications. Referrals Re- referrals can be issued without a consultation and the fee is $5.00. These normally take three working days. We regret that it is illegal to backdate referrals, so please ensure you have a current referral before you visit a specialist. Referrals cannot be back dated. New referrals can not be issued without a consultation. Phone Calls You can contact the Practice Sister by phone during normal surgery hours. If she is unable to help a message will be taken and the call returned as soon as possible. Research From time to time we participate in research programs, your written permission will be obtained before any information, which is usually de–identified, is used. Feedback Please talk to the Doctor, Practice Manager or receptionist if you are experiencing any problems with the service we are providing. We believe that problems are best handled in the practice but should you wish to you can contact the NSW Health Dept at Strawberry Hills NSW. | |||||||
