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OFFICE MANAGEMENTAs at July 1 2003, Royston Clinic ceased routinely bulk billing all patients. Bulk Billing will still apply to the following:
DVA card holders will continue to be billed as normal. Where Medicare and Veteran Affairs apply this practice will bulk bill providing the patient brings an in date relevant card. Royston Clinic reserves the right to charge the full fee to patients who do not have a current card with them - this is payable on the day of consultation. Fees for non bulk billing patients: Patients will be required to pay in full AT THE TIME OF CONSULTATION. · $15 - $200 for consultations with Dr Zonaga, Dr Lam, Dr Yao and Dr Lo. · $15 - $200 for GENERALconsultations with Dr Richardson. Private Patients Initial consultation $290 - $320 depending on length and type of consult. Subsequent consultations $50 – $150 depending on length and type of consult. Patients are required to pay in full at THE TIME OF CONSULTATION. To claim your Medicare rebate you can:1) Go to your local Medicare office OR 2) If you have registered you bank account details with Medicare the rebate will be deposited into your bank account in 2-3 working days. Please let our friendly receptionist know which option you would prefer. 50% cancellation fees apply if appointments are cancelled with less than 24hours notice. (Not rebatable). Private Patients: All patients who see Dr Richardson for natural hormone replacement therapy and integrative medicine are seen as private patients because this is a highly specialised area of Medicine. Non Medicare items: Some items do not attract a Medicare benefit. For example third party, workers compensation, driving medicals, diving medicals, work medicals, insurance reports, insurance medicals. You will be asked to pay the account at the time of consultation unless it can be billed to an insurance company direct.
INCOMING MAIL All incoming mail (including incoming faxes) is stamped with the date stamp and the doctors initials stamp when it arrives. It is then circulated to the doctors and practice nurse who initial each document. Any necessary action is noted by the Doctor. The receptionist checks that each document has been seen by everyone, recalls any patients as requested and then scans the document into the patient records.
SCANNINGAny letters, documents that are not downloaded have to be scanned into the patients’ medical record. This should be done on a regular basis. After scanning the document is stamped with the red TCB/Scanned/Date stamp. The documents are then filed in an expanding file. A new file is started each month and records are held for 2 months and then destroyed as confidential waste.
CHECKING OF STOCK/RECORDING STOCK- There will be 1 office supplies order per month and items needed will be recorded in the Supplies Order Book. (see office supplies protocol) - At the beginning of every month, a major and thorough stocktake of all office supplies will be taken and orders placed as required - Once a week all supply cupboards will be checked and any stock needed recorded in the Office Supplies order book – this is mainly to check that we have enough printer cartridges - As per Printer Cartridge Protocol on storage cupboard wall AND in the blue folder, THERE MUST BE AT LEAST ONE OF EACH TYPE OF CARTRIDGE. That is, when you remove or are given an empty cartridge, CHECK THE CUPBOARD and inform the person in charge of ordering and record in order book if more need to be ordered. - An Office Supplies stock list with minimum requirements is in the order book - ONE person will be in charge of ordering, otherwise we end up with too many, or not enough.
- There will be 1 product order per week and items needed will be recorded in the Product Order Book. - There will be 1 grocery order per fortnight and items needed will be recorded in the Grocery Order Book. - 1 person will have the task of ordering - Small orders may be placed as needed – check with the practice manager first. NB – items needed must be recorded in the book BEFORE they run out. (See minimum requirements lists)
Stock is checked for condition and expiry monthly and as required. Stock levels checked monthly and ordered as required.
· Pathology supplies Stock is checked for expiry dates monthly and ordered as required.
Prepared: April 1999 Reviewed: 06-Feb-2009 | |||||||
