| 2 Royston Pde Asquith 2077 |
Email: megan@roystonclinic.com "We Listen" |  | |
|
Phone:0294766307 | |||
|
Fax:0294773591 . |
| 2 Royston Pde Asquith 2077 |
Email: megan@roystonclinic.com "We Listen" | | |
|
Phone:0294766307 | |||
|
Fax:0294773591 . |
|
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|
This practice has a process whereby complaints
can formally be made
1. To a Doctor or Practice Manager.
2 Practice staff should try to listen to the patient's complaint and must remain impartial. The staff should acknowledge the complaint and pass them on to the Practice Manager or Doctor as soon as possible.
All complaints must be documented detailing the nature of the complaint and the complainant's name.
All serious complaints should be received in writing.
All patient complaints and follow-up information should be noted in their patient file.
This practice attempts to address any grievances internally, but in the event of a complaint not being dealt
appropriately patients are entitled to forward their complaint to:
NSW
Health Care Complaints Commission
Locked Mail Bag 18,
STRAWBERRY HILLS 2012
Phone: 9219 7444
Prepared:
April 1999
Reviewed: February 06, 2009
